L&D Philly: Driving Business Results With Every Interaction - Insights On Customer Service Training

Learning & Development Professionals of Greater Philadelphia invite ACP members to attend their April Workshop:

Driving Business Results With Every Interaction - Insights On Customer Service Training

…Let's face it - there's a lot of tough competition out there. Every interaction between employees and customers represents a chance for the company to "get it right". Or fail miserably. If your employees do not wow customers you better believe that in the end, the results will show it. But how can organizations create meaningful training that impacts customer service and drives business results?

Join L&D Philly and locally based hospitality educator, customer service consultant, and former 5-Star Concierge Jamie Cooperstein as she explores how the top companies get customer service training right.

Hint: You learn great customer service the way you get to Carnegie Hall.

Program details and registration:
https://www.ldphilly.com/event-3240199